Frequently asked questions

Is Swissvignette a government agency?

No. Swissvignette is an independent commercial service operated by a private company. It has no affiliation with the Swiss Confederation, the Federal Office for Customs and Border Security or the official Via portal.

Why is the total CHF 48.00 and not CHF 40.00?

CHF 40.00 is the official charge for the e-vignette. The additional CHF 8.00 is a service fee covering order handling, verification of the details supplied and support in four languages. The e-vignette is available without this fee directly at via.admin.ch.

Is a windscreen sticker issued?

No. The e-vignette is electronic and linked to the licence plate. There is no sticker and nothing to collect or display.

What happens if the licence plate was entered incorrectly?

Contact us immediately quoting the order reference. The order can be corrected before it is submitted. Once the e-vignette has been registered to a plate it cannot be amended or transferred.

Is a separate vignette required for a trailer?

Yes. A trailer or caravan requires its own vignette, including when towed by a vehicle that already holds one.

What is the validity period?

The annual vignette is valid for 14 months: from 1 December of the preceding year until 31 January of the following year.

Can an order be cancelled?

An order can be cancelled free of charge until it has been submitted for registration. After registration the official charge is non-refundable; the service fee is refunded where an order failed or was submitted incorrectly through our error. See the cancellation policy.

How is personal data handled?

Only the data required for the order is collected: vehicle category, country of registration, licence plate and e-mail address. Card details are transmitted directly to the payment provider. See the privacy policy.